[Lincolnparkdc] Fwd: NBC Responds 645061

Fri Aug 27 14:46:39 EDT 2021

So I got this response from NBC. They are asking for a lot of information I
don't have. Does anyone have a better timeline and names of people they
talk to at the USPS?

Martha
---
Martha Huizenga
cell 703-626-4026

---------- Forwarded message ---------
From: Rzemek, Alyse (NBCUniversal) <Alyse.Rzemek at nbcuni.com>
Date: Tue, Aug 24, 2021 at 11:54 AM
Subject: NBC Responds 645061
To: martha at mhuizenga.com <martha at mhuizenga.com>

Hello Martha!

Thanks for reaching out to NBC Responds regarding your issue with USPS.
The information you have provided me will be very helpful, but I may need
some additional details. In order to better assist you I was hoping you
could provide me with the following information:

·       Your name and full contact info (address, any additional phone
numbers, etc.)

·       The name and contact information for the business and any employees
you have dealt with regarding this issue.

·       Copies of all relevant documents (receipts, invoices, contracts,
emails between you and the company, etc.)

·       An updated timeline from the first time the issue began to now
(with names of who you talked to, where possible)

·       A description of the desired resolution you are seeking. Please be
specific.

·       When emailing correspondences please reference your case #645061

For an example and more info, please scroll down.

Once I receive your documentation I will begin reviewing everything to
determine the best way to move forward with your case. *Please understand
that I cannot make any promises, and I cannot guarantee results, but we
will try to help if we can*. Keep in mind none of our representatives are
lawyers and do not provide legal advice. By communicating or providing help
to you, we are not committing to act as your representative or taking on
any obligations. *Keep in mind if a consumer **interferes or injects us
into a conversation with the company during our investigation we will have
to close out your case.*

Thanks for your time,

*Alyse *

*Consumer Investigative *Producer

* NBCUniversal – NBC Responds **P: 214-303-5183 | C:817-247-4594*

*alyse.rzemek at nbcuni.com* <alyse.rzemek at nbcuni.com>

*F: 682-503-5553 **| Attn: Alyse *

[image: telemundo_con_investigative_center_logos 1]

*Goal:* An easy to read timeline that I can copy and paste when I contact
the company on your behalf

*Things that will slow down your case:*

   - Leaving out information I need.  Ex: You are calling about a company
   but don’t provide the company’s name
   - Including unrelated or unnecessary information
   - Forwarding 16 separate emails to document your communication with
   someone.  Instead, copy the relevant ones and paste into the bottom of the
   email you are sending me.
   - Typing a long, one paragraph reply from your phone, without using
   punctuation

*Timeline example 1:*

*7/2/15 - The car blew up and was towed to Apple Auto.*

*7/3/15 – Apple Auto and I both called Hyundai and were told the car was
not covered under warranty.*

*7/4/15 - We had the car towed back to our house and paid Apple Auto the
$107.80 diagnostic fee.*

*7/7/15 - Car was towed to Bill Jones, our mechanic. We gave him check #555
for a $2400 deposit.*

*7/11/15 - We picked up the car and paid the remainder of the bill $1922.*

*7/23/15 - We traded the Hyundai in on another car.*

*8/14/15 (approx.) We received the recall notice from Hyundai. I began the
process to receive reimbursement (claim #256824) After waiting over 90
days, we were told they would not cover the labor as it was not done by a
certified mechanic.*

*Timeline example 2:*

*On 7/2/15 I was driving my 2012 Hyundai Sonata  in Traffic with a 9 year
old in the back doing approx. 60 mph when the car completely shut off on
me. There was no shoulder and I had no power steering and I had to fight
the wheel to drift off an exit. I had the car towed by AAA to Apple Auto.
They diagnosed that engine had a spun bearing and that the engine had to be
replaced. They contacted Hyundai, as did I, and were told that it was not
covered by warranty. They quoted me a price of $6500 for a used engine. I
could not afford that, so I had the card towed home, till I could find a
better price. Since it was not covered by Hyundai we contacted a private
mechanic we use for our other vehicles. He quoted us a price of under
$4322. We accepted, because we could not afford the higher price. We picked
up the repaired car and paid the balance.*

*7/15/15  We decided to trade the car in after the bad experience we had.
We traded it in on 7/23/15. Approx. 2 weeks later we received a recall
stating that the engine blew because of a factory defect. (I am faxing a
copy of recall) I of course contacted the number for reimbursement. After
weeks of back and forth, they denied my claim, because they said it was not
done by a certified mechanic.*

*Had I known about the recall, I would have taken the car to a dealer to
have it done. Since I thought it was not covered, I had to save where I
could.*
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