<div dir="ltr">So I got this response from NBC. They are asking for a lot of information I don't have. Does anyone have a better timeline and names of people they talk to at the USPS?<div><br></div><div>Martha<br clear="all"><div><div dir="ltr" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div>---</div><div>Martha Huizenga<br></div><div>cell 703-626-4026</div></div></div></div></div></div><br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>From: <strong class="gmail_sendername" dir="auto">Rzemek, Alyse (NBCUniversal)</strong> <span dir="auto"><<a href="mailto:Alyse.Rzemek@nbcuni.com" target="_blank">Alyse.Rzemek@nbcuni.com</a>></span><br>Date: Tue, Aug 24, 2021 at 11:54 AM<br>Subject: NBC Responds 645061<br>To: <a href="mailto:martha@mhuizenga.com" target="_blank">martha@mhuizenga.com</a> <<a href="mailto:martha@mhuizenga.com" target="_blank">martha@mhuizenga.com</a>><br></div><br><br>
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<p class="MsoNormal">Hello Martha!<u></u><u></u></p>
<p class="MsoNormal" style="vertical-align:baseline"><span lang="EN-GB" style="color:black">Thanks for reaching out to NBC Responds regarding your issue with USPS. The information you have provided me will be very helpful, but I may need some additional details.
In order to better assist you I was hoping you could provide me with the following information:</span><span lang="EN-GB" style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> </span><span lang="EN-GB" style="color:black"><u></u><u></u></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><span lang="EN-GB" style="color:black"> </span><span lang="EN-GB" style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> </span><span lang="EN-GB" style="color:black"><u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.25in;vertical-align:baseline">
<u></u><span lang="EN-GB" style="font-size:10.0pt;font-family:Symbol;color:black"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u><span lang="EN-GB" style="color:black">Your name and full contact info (address, any additional phone numbers, etc.)</span><span lang="EN-GB" style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> </span><span lang="EN-GB" style="color:black"><u></u><u></u></span></p>
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<u></u><span lang="EN-GB" style="font-size:10.0pt;font-family:Symbol;color:black"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u><span lang="EN-GB" style="color:black">The name and contact information for the business and any employees you have dealt with regarding this issue.</span><span lang="EN-GB" style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> </span><span lang="EN-GB" style="color:black"><u></u><u></u></span></p>
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<u></u><span lang="EN-GB" style="font-size:10.0pt;font-family:Symbol;color:black"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u><span lang="EN-GB" style="color:black">Copies of all relevant documents (receipts, invoices, contracts, emails between you and the company, etc.)</span><span lang="EN-GB" style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> </span><span lang="EN-GB" style="color:black"><u></u><u></u></span></p>
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<u></u><span style="font-size:10.0pt;font-family:Symbol"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u><span lang="EN-GB" style="color:black">An updated timeline from the first time the issue began to now (with names of who you talked to, where possible)</span><span lang="EN-GB" style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> </span><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><u></u><u></u></span></p>
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<u></u><span style="font-size:10.0pt;font-family:Symbol"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u><span style="color:black">A description of the desired resolution you are seeking. Please be specific.
</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><u></u><u></u></span></p>
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<u></u><span lang="ES-US" style="font-size:10.0pt;font-family:Symbol;color:red"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u><span style="font-size:12.0pt;color:black">When emailing correspondences please reference your case
</span><span style="font-size:12.0pt;color:red">#645061 </span><span lang="ES-US" style="font-size:12.0pt;font-family:"Times New Roman",serif;color:red"><u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:.25in;vertical-align:baseline"><span style="font-size:12.0pt;color:red"><u></u> <u></u></span></p>
<p class="MsoNormal" style="margin-left:.25in;vertical-align:baseline"><span lang="ES-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">For an example and more info, please scroll down.<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="ES-US"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:black">Once I receive your documentation I will begin reviewing everything to determine the best way to move forward with your case.
</span><i><span style="color:red">Please understand that I cannot make any promises, and I cannot guarantee results, but we will try to help if we can</span></i><span style="color:black">. Keep in mind none of our representatives are lawyers and do not provide
legal advice. By communicating or providing help to you, we are not committing to act as your representative or taking on any obligations. <u>Keep in mind if a consumer
</u></span><u>interferes or injects us into a conversation with the company during our investigation we will have to close out your case.</u><u></u><u></u></p>
<p class="MsoNormal"><span lang="ES-US"><u></u> <u></u></span></p>
<p class="MsoNormal"><span lang="ES-US">Thanks for your time,<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="ES-US" style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#b7091a"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span lang="ES-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#c00000">Alyse
</span></b><b><span lang="ES-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><u></u><u></u></span></b></p>
<p class="MsoNormal"><b><span lang="ES-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Consumer Investigative
</span></b><span lang="ES-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Producer<b>
<br>
NBCUniversal – NBC Responds <br>
</b></span><b><span lang="ES-US" style="font-size:10.0pt;font-family:"Arial",sans-serif">P: 214-303-5183<span style="color:black"> | C:817-247-4594<u></u><u></u></span></span></b></p>
<p class="MsoNormal"><b><span lang="ES-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"></span></b><a href="mailto:alyse.rzemek@nbcuni.com" target="_blank"><b><span lang="ES-US" style="color:#0563c1">alyse.rzemek@nbcuni.com</span></b></a><b>
</b><b><span lang="EN-GB"> </span></b><b><span lang="ES-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><u></u><u></u></span></b></p>
<p class="MsoNormal"><b><span lang="ES-US">F: 682-503-5553 </span></b><b><span lang="ES-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">| Attn: Alyse
</span></b><span style="color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB"><img border="0" width="362" height="69" style="width:3.7708in;height:.7222in" id="m_-8484518430839112790m_9031844808439449955Picture_x0020_2" src="cid:17b88ee914e4ce8e91" alt="telemundo_con_investigative_center_logos 1"></span><u></u><u></u></p>
<p class="MsoNormal"><span lang="ES-US"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span lang="ES-US">Goal:</span></b><span lang="ES-US"> An easy to read timeline that I can copy and paste when I contact the company on your behalf<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="ES-US"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span lang="ES-US">Things that will slow down your case:<u></u><u></u></span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal"><span lang="ES-US">Leaving out information I need. Ex: You are calling about a company but don’t provide the company’s name<u></u><u></u></span></li><li class="MsoNormal"><span lang="ES-US">Including unrelated or unnecessary information<u></u><u></u></span></li><li class="MsoNormal"><span lang="ES-US">Forwarding 16 separate emails to document your communication with someone. Instead, copy the relevant ones and paste into the bottom of the email you
are sending me.<u></u><u></u></span></li><li class="MsoNormal"><span lang="ES-US">Typing a long, one paragraph reply from your phone, without using punctuation<u></u><u></u></span></li></ul>
<p class="MsoNormal"><span lang="ES-US"><u></u> <u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><b>Timeline example 1:<u></u><u></u></b></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><i><span style="color:#2f5496">7/2/15 - The car blew up and was towed to Apple Auto.<u></u><u></u></span></i></p>
<p class="MsoNormal"><i><span style="color:#2f5496">7/3/15 – Apple Auto and I both called Hyundai and were told the car was not covered under warranty.<u></u><u></u></span></i></p>
<p class="MsoNormal"><i><span style="color:#2f5496">7/4/15 - We had the car towed back to our house and paid Apple Auto the $107.80 diagnostic fee.<u></u><u></u></span></i></p>
<p class="MsoNormal"><i><span style="color:#2f5496">7/7/15 - Car was towed to Bill Jones, our mechanic. We gave him check #555 for a $2400 deposit.<u></u><u></u></span></i></p>
<p class="MsoNormal"><i><span style="color:#2f5496">7/11/15 - We picked up the car and paid the remainder of the bill $1922.<u></u><u></u></span></i></p>
<p class="MsoNormal"><i><span style="color:#2f5496">7/23/15 - We traded the Hyundai in on another car.<u></u><u></u></span></i></p>
<p class="MsoNormal"><i><span style="color:#2f5496">8/14/15 (approx.) We received the recall notice from Hyundai. I began the process to receive reimbursement (claim #256824) After waiting over 90 days, we were told they would not cover the labor as it was
not done by a certified mechanic.<u></u><u></u></span></i></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><b>Timeline example 2:<u></u><u></u></b></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><i><span style="color:#2f5496">On 7/2/15 I was driving my 2012 Hyundai Sonata in Traffic with a 9 year old in the back doing approx. 60 mph when the car completely shut off on me. There was no shoulder and I had no power steering and I
had to fight the wheel to drift off an exit. I had the car towed by AAA to Apple Auto. They diagnosed that engine had a spun bearing and that the engine had to be replaced. They contacted Hyundai, as did I, and were told that it was not covered by warranty.
They quoted me a price of $6500 for a used engine. I could not afford that, so I had the card towed home, till I could find a better price. Since it was not covered by Hyundai we contacted a private mechanic we use for our other vehicles. He quoted us a price
of under $4322. We accepted, because we could not afford the higher price. We picked up the repaired car and paid the balance.<u></u><u></u></span></i></p>
<p class="MsoNormal"><i><span style="color:#2f5496"><u></u> <u></u></span></i></p>
<p class="MsoNormal"><i><span style="color:#2f5496">7/15/15 We decided to trade the car in after the bad experience we had. We traded it in on 7/23/15. Approx. 2 weeks later we received a recall stating that the engine blew because of a factory defect. (I
am faxing a copy of recall) I of course contacted the number for reimbursement. After weeks of back and forth, they denied my claim, because they said it was not done by a certified mechanic.<u></u><u></u></span></i></p>
<p class="MsoNormal"><i><span style="color:#2f5496"><u></u> <u></u></span></i></p>
<p class="MsoNormal"><i><span style="color:#2f5496">Had I known about the recall, I would have taken the car to a dealer to have it done. Since I thought it was not covered, I had to save where I could.<u></u><u></u></span></i></p>
<p class="MsoNormal"><u></u> <u></u></p>
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